Legal notice

Welcome to ELEVÈN. By accessing or purchasing from our website, you agree to comply with the following terms and conditions. Please read this notice carefully before using our services.

Brand Information

ELEVÈN is a fashion and apparel brand operating within the Egyptian market, offering clothing, accessories, and lifestyle products through our online platforms and sales channels.

Intellectual Property

All content on this website, including but not limited to:

logos
designs
graphics
product images
videos
texts
branding elements

is the exclusive property of ELEVÈN and may not be copied, reproduced, distributed, or used without prior written permission.

Product Representation

We strive to display product colors, details, and materials as accurately as possible. However:

slight variations may occur due to lighting, photography, or screen settings
product availability may change without prior notice

ELEVÈN reserves the right to update, discontinue, or modify products and pricing at any time.

Pricing & Payments

All prices displayed are in Egyptian Pounds (EGP) unless otherwise stated. We reserve the right to:

modify pricing
correct pricing errors
cancel orders resulting from technical or pricing inaccuracies

Orders are subject to availability and confirmation.

Shipping & Delivery

Delivery timelines provided on the website are estimated and may vary depending on:

customer location
courier operations
public holidays
unexpected delays

ELEVÈN is not liable for delays caused by third-party shipping providers beyond our control.

Returns & Exchanges

Return and exchange requests are subject to ELEVÈN’s official return policy. Products must meet the stated return conditions to be eligible.

Limitation of Liability

ELEVÈN shall not be held responsible for:

indirect or incidental damages
misuse of products
technical interruptions or website downtime
external links or third-party services connected to the website

Privacy

Customer information is handled with confidentiality and used only for order processing, customer service, and brand communication purposes in accordance with our privacy practices.