Shipping policy
Welcome to ELEVÈN. We are committed to delivering your order safely, efficiently, and on time across Egypt.
Shipping Options
At ELEVÈN, we offer multiple shipping methods to match your needs:
Standard Shipping
- Estimated delivery time: 3–5 business days
- Available across most areas in Egypt
- Delivery timing may vary during sales periods, holidays, or high-demand seasons
Fast Shipping
- Estimated delivery time: 1–3 business days
- Priority processing and faster delivery service
- Available in selected areas across Egypt
Order Processing
- Orders are processed after confirmation by our team
- Orders placed on weekends or official holidays are processed on the next business day
- Once your order is shipped, you may receive tracking or delivery updates from the courier
Shipping Fees
Shipping fees are calculated based on:
- Delivery location
- Selected shipping method
- Order size or promotional offers
The final shipping cost will appear during checkout.
Delivery Notes
- Please ensure your phone number and address are entered correctly to avoid delays
- Courier companies may contact you before delivery
- In rare cases, unexpected delays may occur due to weather conditions, operational issues, or peak seasons
Failed Deliveries
If the courier is unable to reach you after multiple attempts:
- The order may be returned to us
- Additional shipping fees may apply for reshipping
Need Help?
If you have any questions regarding your shipment or delivery status, please contact our customer support team through our official channels.
Thank you for shopping with ELEVÈN.